Refund policy
Return & Refund Policy
At Anchor & Oaks, we believe shopping should be simple, secure, and satisfying. If something isn’t quite right, we’re here to make it better.
30-Day Money-Back Guarantee
Changed your mind? Ordered the wrong item? No worries. You can return any eligible product within 30 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and in resellable condition.
How to Start a Return
Just email us at AnchorOakstore@gmail.com with your order number and reason for return. We’ll guide you through the next steps and make it easy.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account.
Shipping Costs
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Free Shipping: Orders over $70 qualify for free shipping.
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Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Some items may be marked as final sale or non-returnable due to hygiene or customization. These exceptions will be clearly noted on the product page.
Secure Checkout
Your payment is protected by SSL encryption and trusted gateways including Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and Discover.